Frequently Asked Questions
Frequently Asked Questions
Ordering & Payment
How do I place an order?
Simply browse our collection of fancy dress and personalised clothing, select your preferred items, choose any customisation options, and add to your cart. Follow the checkout process to complete your purchase securely.
What payment methods do you accept?
We accept Shop Pay, Visa, Mastercard, American Express, PayPal, Google Pay, and Apple Pay. All payments must be made in full at the time of purchase.
Is it safe to use my credit card on your site?
Absolutely. All transactions are processed through encrypted and PCI-compliant payment gateways. We do not store or have access to your complete payment card details, ensuring your financial information remains protected at all times.
What currency do you use?
All transactions are processed in GBP (British Pounds). If purchasing from outside the UK, your bank or payment provider may apply a currency conversion rate or additional fees.
When will my payment be charged?
Payments are charged immediately at checkout. You'll receive an email confirmation once your order and payment have been successfully processed.
Can I modify or cancel my order?
Orders can be modified or cancelled within a short window after placement, ideally before 5:00 PM GMT on the day of order. Once your order enters production (usually 0-1 business day), it cannot be changed. Please contact us immediately at hello@adultweekender.com if you need to make changes.
What is your order cut-off time?
Our daily cut-off time is 5:00 PM GMT (London). Orders received after this time are processed the next business day. For Next Day delivery, orders must be placed before 2:00 PM. For Amazon 2-Day shipping, order before 12:30 PM.
Do I have to pay taxes?
Applicable taxes are calculated based on your shipping address and included at checkout. All prices displayed include VAT where applicable.
Shipping & Delivery
How long will delivery take?
Standard delivery typically takes 1-4 business days after dispatch (Monday-Friday). Orders are processed within 0-1 business day. Personalised items may require additional production time.
What are your shipping costs?
- Orders under £30: £3.99 standard shipping
- Orders £30+: Free standard shipping
- Next Day delivery: £4.99 (order before 2:00 PM)
- UPS Next Working Day: £6.99 for orders under £30, £4.99 for orders over £30 (order before 12:30 PM)
Do you ship internationally?
No, we currently ship within the United Kingdom only. All orders are fulfilled and dispatched from our UK facility in Reading. We do not ship to P.O. Boxes or BFPO addresses.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking link. Tracking information may take up to 24 hours to activate after dispatch.
What if my package is lost or delayed?
If your order hasn't arrived within 7 business days after dispatch, contact us at hello@adultweekender.com with your order number.
What if my package arrives damaged?
Contact us immediately within 48 hours of delivery at hello@adultweekender.com. Include your order number and photos of the packaging and damaged items.
Personalisation
What personalisation options are available?
We offer monogramming, custom embroidery, and various colour thread options. You can add initials, names, or short phrases.
How long does personalisation take?
Personalised items require an additional 2-3 business days for production before shipping.
Can I preview my personalisation before ordering?
Yes! Our customisation tool shows a preview of how your personalisation will look before you complete your purchase.
Are personalised items refundable?
Due to the custom nature of personalised items, they cannot be returned unless there is a defect or error on our part. Please double-check all spelling and details before finalising your order.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy from the date you receive your order. Non-personalised fancy dress and standard stock items can be returned if unworn, unused, and in original condition. Personalised items are non-returnable unless damaged.
How do I return an item?
Complete the returns form on our website or include a note with your order number and return reason. Pack the item securely and send it via tracked post to:
Return postage is the customer's responsibility.
Adult Weekenders
5 Tree Close
Tilehurst, Reading
RG30 4TG
United Kingdom
5 Tree Close
Tilehurst, Reading
RG30 4TG
United Kingdom
Return postage is the customer's responsibility.
When will I receive my refund?
Refunds are processed within 10 business days after we receive and inspect your returned item. Refunds cover the product price only—original shipping costs are non-refundable.
Do you offer exchanges?
We don't currently offer direct exchanges. If you need a different size or product, please return your original item for a refund (if eligible) and place a new order.
Product Information
What events and themes are your products suitable for?
Our products are perfect for:
- Butlins Big Weekenders (80s, 90s, 00s)
- Stag and hen parties
- Halloween and Oktoberfest
- Festival fancy dress & Themed pub crawls
- Team events and group holidays
Do you have design suggestions for groups?
Absolutely! Popular group combinations include:
- Matching personalised T-shirts with individual names and a group slogan
- Coordinated decade-themed outfits (e.g., matching 80s tracksuits)
- Themed fancy dress sets for stag/hen parties
- Color-coordinated outfits with personalized text
When should I order for my event?
We recommend ordering at least 2 weeks before your event. for Big Weekenders or large group orders, ordering 3-4 weeks in advance gives you peace of mind.
How do I choose the right size?
We provide detailed sizing charts on our website. When in doubt, we recommend sizing up for comfort.
Customer Service
How can I contact customer service?
Reach us via email at hello@adultweekender.com or by phone at 0330 229 6661.
Our support hours are Monday–Friday, 09:00 AM–05:00 PM (GMT). We typically respond within 24 hours during business days.
Our support hours are Monday–Friday, 09:00 AM–05:00 PM (GMT). We typically respond within 24 hours during business days.
Do you offer gift cards?
Yes! Gift cards are available in various denominations.
Can I sign up for special offers?
Absolutely! Subscribe to our newsletter at the bottom of our homepage to receive exclusive discounts and early access to new collections.
Still have questions?
We're here to help!
📞 0330 229 6661
Monday–Friday, 09:00 AM–05:00 PM GMT